Anonymous
map-marker Paducah, Kentucky

Wouldnt sell me cigarettes even though I'm 30 years old.

She decided I didn't look like my picture.
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Preferred solution: Apology

Anna D Vjc

Really good

Tmart - Really good
Tmart - Really good - Image 2
Hi I need to do a error report of a product a bought at your site, but one pieces missing så it can not work. Should I send an emal to complain@***.com and send pictuers and explain what missing or is another thing I can do, like a livechat or something. And who is it who handle the error report? Have a great weekend. Kind regrards Anna Please sen to my email as soon as possible because I really need this product :) drakenberga@***.com
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Pros:
  • Price and the variety of products
Cons:
  • Quality of product
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Piscataway Township, New Jersey

Wireless stero ear phones

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I purchased TWS(true wireless stereo) earphones v5.0+EDR right ear piece has come apart apparently the ear piece was defectivefile:///Users/jayberkowitz/Desktop/202004**_**5913.jpg
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Don M Ctz

Beware

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Placed an order before Christmas it came missing parts to an item that is useless without them. Tried to contact them prior to Christmas and still trying. Now no response and web sit is gone / out of business ?
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Loss:
$35
Pros:
  • All the products they carry
  • Values
Cons:
  • Two dollar off for missing parts
Reason of review:
missing items, web site no longer available

Preferred solution: Deliver product or service ordered

Cliffton Fvi

My order smoke alarms

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Tmart - My order smoke alarms
Updated by user Oct 15, 2019

This is not resolved I don't no why it's saying it is

Updated by user Oct 15, 2019

I need to return and want to know how and I want a full refund and I shouldn't have to pay the return postal.

Original review Oct 15, 2019
The dmoke detectors dont work and i need to know how to return they and want to speak to a live person
View full review
Loss:
$18
Cons:
  • Return procedure
Reason of review:
Damaged or defective

Preferred solution: Full refund

Ilya M

Never order anything from this compy.

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I placed an order on Dec 01 2019. As of now, 40 days later, it hasn't being delivered yet. I requested several times on tmart website to complete the order. They didn't respond, there is no customer service. What kind of business practice is it?
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Loss:
$6
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Jerrold G Otg

Product is for small children and ear buds are extremly small and fall out of your ear

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I bought hearing from TSM and there is no way I could find to return it they must be for small children, the fall off and the buds are so small I can't use them. I want to return it and want a full refund to my credit card. You don't provide a simple way for me to return them.
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Pros:
  • Product was correct no longer needed
Mike M Ndt

Good,cheap product. Long delivery times. Comes eventually.

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Have purchased at least 20 items. No complaints with products just slow to arrive and poor communications.
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Pros:
  • Cheap
  • Interesting products at a good price
Cons:
  • Slow delivery
Reason of review:
Fair pricing
Anonymous

Missing items from my last order

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Got partial shipment but it was missing 2 items .....no web presence anymore or phone access is avail that I can find... usually they ave been very good on the dozen or so orders the have fulfilled for me
View full review
Loss:
$30
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Gordon S Dyq
map-marker Montpelier, Vermont

Never received order

Ordered two endiscopes for Christmas and we have not received them yet
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Barb F Xdw

Very diappointed in the customer service and the product

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very disappointed with these laterns they wouldnt light and then when it did it caught on fire
View full review
Loss:
$24
Cons:
  • No reply to email for advice on getting refund
  • Lack of communication
  • Return procedure
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

I would have to pay myself to send the 50 latrrns back it would cost me moren $20.00 send back Id get $3.99 If they would evenpay that. Very very DISAPPOINTED Customer service is Terrible

Anonymous
map-marker Rochester, New York

Damage old use equipment,Exchange, Refund and Cancellation Policy

I am not satisfied with my order. I have written a few times and my issue isn't getting the correct response back. I need to speak to a customer service representative to solve my issue on how to replace the item or refund my money back. Can someone, anyone give me a telephone nr where I can reach out and talk to someone
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Anonymous
map-marker Strasburg, Ohio

Never received my order

Never received my order I need my money back or y’all need to resend my order back out
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Anonymous
map-marker Philadelphia, Pennsylvania

Did not receive merchandise

I paid for merchadise which was said to be delivered in 3 to 7 days and i seem to be getting the run around even after submitting email detailing problem .
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Katharina Dbx

Did not recieve my order

Did noy recieve my order, camera for car. 190827STNKGK RC23285****MY Larry Bermingham 16 Ashmount Silversprings Cork Ireland berminghamlarry@***.com
View full review
Loss:
$34
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Lr B

TERRIBLE COMPANY

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I sent them 68 emails and the issue never resolved until my credit card company reversed ALL of the charges back to my account. They try all of the stall tactics necessary to try to make your complaint ticket, “time out”. And then say you are past the period of any rectification. First they do not respond. Then they only respond with, “canned responses”. And then respond in broken English and if you tell them that an item is missing in the shipment or a package is TOTALLY MISSING. They DEMAND THAT YOU TAKE A PICTURE OF THE MISSING ITEM. When you send them a picture- from their website - of what you SHOULD have received. They tell you that that is invalid and you must take your OWN PICTURE OF AN ITEM THAT YOU NEVER RECEIVED. Then they tell you to be patient - DO NOT BE PATIENT UNDER ANY CIRCUMSTANCES. Write them 3 emails a day! They tell you to be patient ONLY because your complaint ticket will, “time out” and you will lose your time for recourse. I have read too many complaints on here where that has happened to people - losing their recourse due to statute of limitations. So what I did: 1- Pay with a reputable credit card 2- File a dispute and let the credit card company handle the headache. My credit card company reversed the charges within 12 hours AND THEN TMART SENT ME TO A CUSTOMER REPRESENTATIVE WHO HANDLED MY CLAIM IN EARNEST.
View full review
3 comments
Guest

Ordered a shaver Aug 15th. They said I'll receive it Sept 2nd to Sept 12th.

They took my money via 'crooks' "PayPal". Then said my order would be Nov. 2. Now they ask me for the order number because they can't find my order...

BBB will here this one loud & clear...

James A. southfield, Michigan

Guest

I purchased the Chinese Sky Lanterns....HUGE MISTAKE. They came with holes in them and some even came with a bonus.....worms!!! I'm in the process of trying to get my money back right now!

Lr B
reply icon Replying to comment of Guest-1729415

I hope that you paid by credit card or Pay Pal. If you did, I would contact them BOTH and do a two pronged attack.

I got my $500.00 + money back from my credit card company, immediately. I think that my credit card company has been having a LOT of complaints about them.

View more comments (2)

About

Summary

TMart is an on line marketplace operating in the consumer electronics products sector. TMart offers its customers with a wide range of appliances and tools, ranging from accessories to electric devices. The additional services by TMart include pre-sale and after-sale services, as well as an efficient on line procurement platform. TMart catalog includes renown products, suitable for and businesses of all size as well as individuals: cell phones, gadgets, LED flashlights, consumer electronics, phones accessories, car accessories, computer accessoriesand, security cameras etc. Tmart provides its services worldwide, with additional feature of worldwide fee shipping.

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