Tmart - Won't send RMA# and address
I ordered a laptop screen from them but it was the wrong screen when it arrived.They did not respond to my emails until I filed a complaint with Paypal.
They promised to send a RMA# with the address to return the screen to but I needed to drop my complaint with Paypal. *** me dropped the complaint and I haven't heard from them since. I tried costumer service but after a half hour wait. they just logged me off.
They don't respond to emails either.
All I wanted to do was exchange the screen for the right one as they promised.I even agreed to pay the postage.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
I didn't like: Customer service, Lack of communication follow up.